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HOW DO I MAKE A COMPLAINT?

We want to give you superb customer service but sometimes things might go wrong. We can usually resolve most issues straightaway, so please email us on invest@hochanda.com or call us on 01733 602000 to tell us how we can help. What you'll need to tell us so that we can help you:

  1. Your personal details,
  2. What's gone wrong and
  3. What you want us to do to put things right.

We'll be in touch with you as soon as we can and let you know what will happen next. We'll try to resolve your complaint within 10 working days. For more complex issues it's likely that we will need longer to look into what's happened and we may ask you for further information to help us reach a decision. We'll give you regular updates. And once we've dealt with your complaint, we'll go back and see what we can learn from your experience.

If you're unhappy with the outcome UK Residents can ask the Financial Ombudsman Service (FOS) to carry out an independent review of your complaint. In any event, you have the right to ask the FOS to review your complaint if we've been unable to resolve it within 8 weeks.

The FOS can help UK residents with most complaints if you are:

  1. A consumer
  2. A business employing fewer than 10 persons that has an annual turnover that doesn't exceed €2 million
  3. If you are unsure whether the FOS will consider your complaint, please contact them directly for advice. The service the FOS provides is free and impartial and contacting them at any stage of your complaint will not affect your legal rights. The contact details for the FOS are:
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR

Their phone numbers are +44 (0)300 123 9123 or +44 (0)800 023 4567.

You can send an email to: complaint.info@financial-ombudsman.org.uk


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Investing in an early stage company such as Hochanda Limited involves risks including loss of capital. This means there is a risk that you could lose some or all of the money you put in. Hochanda Limited shares are not listed or traded on any recognised exchange. This means you will not be able to easily sell your shares if you need to get your money back quickly.

Before deciding to invest CLICK HERE to read the full risk warning

This material has been approved as a financial promotion by Share In Ltd, which is authorised and regulated by the Financial Conduct Authority (no. 603332). This share offer is not an offer to the public. Investment can only be made by registered investors on the basis of information provided by Hochanda Limited. Share In Ltd takes no responsibility for information provided by Hochanda Limited.